FUTURELAB NV

Antwerpen, Belgien

We're an international advisory boutique on a mission to make the world a more customer-friendly place. Part of us does this because it feels great to put a smile on a customer's face. But the other part knows that customer-centricity is the most profitable path to growth for any business. Our focus We help you better connect to existing and new customers. Tactically, by helping you improve the customer experience or develop meaningful innovations. Strategically, by driving structural, customer-centric change throughout your business. Our style We're no standard "consultants". We don't do thick reports, armies of juniors and fancy pitches. We're pragmatic executives who've lived the job you're trying to get done. We don't just talk customer-centricity. We roll up our sleeves to "make it happen". What makes us unique is that we also have a full scale research team on board. We provide qualitative research (with a focus on NPS), which supports the consultants - and our consultants help turn research into concrete ideas and actiosn. Our benefits Our different way of working means that: We're faster and cheaper: Rather than diagnose for months, we rapidly formulate 80/20 opinions based on work and research you've already done. This makes our recommendations "fast" and significantly reduces overall project costs. Strategies get implemented: We don't believe in "PowerPoint dictates". We work with your people to leverage and credit their work. Their know-how. This way, they'll want to implement the strategies and plans that get developed. Deliverables are clear: We don't talk process, we talk results. So you'll know what you'll get.

15 Personen im Team

Spricht Dänisch, Deutsch, Englisch, Französisch, Niederländisch... Mehr anzeigen

1 Kollaboration*en über Sortlist

Arbeitet remote auf der ganzen Welt

Sortlist Mitglied seit 2015

Gegründet 2003

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Dienstleistungen

4 Dienstleistungen angeboten von FUTURELAB NV

Beschreibung
Consistently create and deliver the "right" customer experience
Giving your customers a quick "wow" is easy. But unless you do it in a sustainable and profitable way, it is hollow ... and potentially very expensive. We can help your company right-size its customer experience across physical and digital channels so it structurally meets customer expectations and exceeds them where it matters.

We can help you do this:

strategically, by designing and implementing a customer experience framework for your services, products and business
organically, by motivating your people to take the right type of customer initiatives and scaling the ones that hold most promise
tactically, by identifying the ways your business "can do better" and fixing this
pro-actively, by scripting branded advocacy moments, which drive loyalty and word-of-mouth.

Specific CX Services

If you don't want to embark on a full customer experience design trajectory, we can also support you with tactical interventions. Notable are our:

customer experience scans, which unveil the real experience you offer your customers, and how you can improve it
customer journey maps, which describe the reality and expectations at every touchpoint in every channel
customer experience standards, which provide your business with actionable business objectives and KPI's related to CX
branded service design, where we help you identify unique services and experiences that drive advocacy for your brand
Skills in Markenbildung & Positionierung (1)
Xing
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Beschreibung
Customer centric innovation, CX innovation, customer journey development
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Beschreibung
Customer JOurney analysys/development
Skills in Digitale Strategie (6)
Marketing ResearchstrategieënDigital Transformationcustomer strategyVirtual Reality (VR)customer insights
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Beschreibung
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Details

http://www.futurelab.net

HeadquarterAntwerp, Belgium
Munich, Germany
Hamburg, Germany

FUTURELAB NV

Dienstleistungen

4 Dienstleistungen angeboten von FUTURELAB NV

Team

15 Mitglieder in FUTURELAB NV's Team

Auszeichnungen

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Kontaktdetails von FUTURELAB NV