Graffino

“They had very competitive pricing given their location and provided the right mixture of customer engagement.” BACKGROUND Introduce your business and what you do there. I’m the founder and CEO of swapto GmbH. We provide virtual goods like game items, special skins, and anything that’s related to digital currency to our users via loyalty programs to certain brands or services. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Graffino? We wanted a web application to make our presence known. The app needed to be informative and engaging. It also needed to convey a new message since we are creating a new business that hasn’t been heard of before, so it needed to explain relatively complex topics in easy terms and make the app appealing to people. SOLUTION What was the scope of their involvement? Graffino developed our B2B web app from scratch. We gave Graffino the content and they developed the website. They came up with the image of the company on what the design should look like and what we want to express in our icons. We decided on fonts, layouts, colors, and then they started to make a proposal. We worked on Figma so I could constantly monitor what they were doing. The app was created so people can contact us and we could have a place so people can learn more about us. We reach out to different service providers that have loyalty systems and game publishers. The collaboration was a constant exchange. I would make notes and they’d very quickly turn them into a reality. At times, they’d explain why things should be done differently because we’re not UX experts. They also implemented Google Analytics into the site. What is the team composition? I had two main points of contact. There was also a graphic designer, a website developer, and at least three more people. How did you come to work with Graffino? Graffino was recommended by a friend. What is the status of this engagement? We worked with them between December 2020–February 2021. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? They were customer-focused, friendly, and delivered quality work. We haven’t received leads from the website yet but we did get positive feedback. People really think it’s well-designed and gives them the information that they need. Graffino was super competitive price-wise but overestimated a little bit. They said no to our ideas at times but they explained why. They also provided consultancy which wasn’t part of the contract but it was nice. They gave us a bit more than we expected. How did Graffino perform from a project management standpoint? We used Figma and another tool to be able to see the progress of their work. They’d log tickets and we could put comments for them to answer. We also had some scheduled calls for our particular items. What did you find most impressive about them? I liked their minimalistic and clear design. They had very competitive pricing given their location and provided the right mixture of customer engagement. The website was built nicely and is easily customizable. Are there any areas they could improve? No, I had a review with them and already gave them feedback. They should just keep doing what they’re doing. Do you have any advice for potential customers? The way they write their emails could come across as being short but it’s because English isn’t their natural language. Just be aware that you’re communicating with someone whose first language isn’t English, but they’re definitely people you can trust.

"Their commitment to quality and customer satisfaction was evident throughout the project." BACKGROUND Please describe your company and position. I am the Co-Founder of (a/an) Financial services Describe what your company does in a single sentence. Founded in early 2021, Legion Ventures is a community-driven, early-stage, crypto venture fund. We’re on track to revolutionize the access to early-stage crypto opportunities for the Legion Ventures community. We’ll be combining innovation with incredible art to deliver an incredibly valuable set of NFTs with real utility. OPPORTUNITY / CHALLENGE What specific goals or objectives did you hire Graffino to accomplish? To build a crypto platform SOLUTION How did you find Graffino? Referral, Clutch Site Why did you select Graffino over others? High ratings, Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned What was the size of Graffino’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. The scope of the project involved several key deliverables, including UX/UI design, smart contract development, and HubSpot integration. The UX/UI design was crucial to the success of the marketplace, as it needed to be user-friendly and intuitive for both buyers and sellers. The team worked tirelessly to ensure that the platform was easy to navigate, visually appealing, and included all necessary features for a seamless buying and selling experience. Smart contract development was also a significant part of the project, as it enabled secure and transparent transactions between buyers and sellers. The team's expertise in this area was impressive, and they were able to develop and deploy smart contracts that met all our requirements. Finally, the HubSpot integration was critical to the project's success, as it allowed us to manage customer relationships and track sales effectively. The team worked closely with us to understand our needs and goals, and they were able to seamlessly integrate HubSpot into the marketplace platform. Overall, I am extremely satisfied with the work done by this team. Their attention to detail, technical expertise, and commitment to delivering high-quality results made this project a success. I would highly recommend them for any project involving UX/UI design, smart contract development, or HubSpot integration. RESULTS & FEEDBACK What were the measurable outcomes from the project that demonstrate progress or success? One of the most significant outcomes was the successful deployment of the marketplace platform, which was fully functional and user-friendly. The platform's launch was well-received by our target audience, resulting in increased traffic, engagement, and sales. Another measurable outcome was the successful implementation of smart contract technology, which enabled secure and transparent transactions between buyers and sellers. This technology helped to build trust and confidence in the platform and contributed to an increase in sales and customer satisfaction. The HubSpot integration was also a critical component of the project's success, as it allowed us to manage customer relationships and track sales effectively. As a result, we were able to streamline our sales process, increase customer engagement, and drive revenue growth. Describe their project management. Did they deliver items on time? How did they respond to your needs? In terms of project management, the team I worked with on the crypto marketplace project was highly organized, responsive, and professional. They kept me updated on the project's progress throughout each phase and were proactive in addressing any issues or concerns that arose. One of the things that impressed me most about their project management was their ability to deliver items on time. They were extremely diligent in adhering to the project timeline, and they consistently met or exceeded project milestones. This level of efficiency was crucial to the project's success, as it allowed us to launch the marketplace on schedule and without any major delays. In terms of responsiveness to my needs, the team was always available to answer my questions or address any concerns I had. They were highly communicative and always kept me in the loop on any updates or changes to the project. Additionally, they were willing to go above and beyond to ensure that my needs were met, and they were always open to feedback and suggestions for improvement. Overall, I was extremely impressed with their project management approach. Their ability to deliver items on time and respond to my needs made the entire process smooth and stress-free. I would highly recommend this team for any project requiring a high level of organization, responsiveness, and professionalism. What was your primary form of communication with Graffino? Virtual Meeting, Email or Messaging App What did you find most impressive or unique about this company? As someone who has worked with several companies on various projects, I found several aspects of this company to be particularly impressive and unique. Firstly, their technical expertise was top-notch. The team I worked with on the crypto marketplace project had a deep understanding of blockchain technology, smart contract development, and UX/UI design. They were able to apply their knowledge and expertise to create a platform that was not only visually appealing but also highly functional and secure. Secondly, their project management approach was highly efficient and effective. They were able to deliver items on time and keep me informed on the project's progress at all times. They were also responsive to my needs and willing to go above and beyond to ensure that the project's objectives were met. Finally, their level of professionalism was outstanding. They were communicative, collaborative, and always willing to work together to achieve the best possible outcome. Their commitment to quality and customer satisfaction was evident throughout the project, and it was clear that they took pride in their work. Overall, I was thoroughly impressed with this company's technical expertise, project management approach, and professionalism. Their commitment to excellence made them stand out from other companies I have worked with, and I would highly recommend them to anyone looking for a reliable, skilled, and dedicated team to work with. Are there any areas for improvement or something Graffino could have done differently? In order to ensure the success of the company, we have identified an opportunity for improvement in regards to the distribution of responsibilities among the co-founders. Specifically, we have noticed that Nick, one of the co-founders, is currently spending a significant portion of his time on minor tasks, which is detracting from his ability to focus on more strategic, high-level responsibilities as a co-founder. To address this issue, we believe that it would be beneficial to identify an individual who can take over some of Nick's current responsibilities. This person would ideally have a strong background in the areas where Nick is currently spending a lot of his time, as well as the ability to take on additional responsibilities as needed. By finding someone to take on these responsibilities, we believe that Nick will be able to focus more on co-founder responsibilities, such as strategic planning, business development, and fundraising. This will not only benefit the company in the short term by allowing us to capitalize on Nick's expertise and experience but also in the long term by ensuring that the company has the necessary leadership and strategic vision to succeed.